7:30 am
Registration and Continental Breakfast

 

Welcome:
A brief overview on the state of healthcare and the tremendous performance gains hospitals are achieving by applying the lessons learned from high-performance organizations.

 

KEYNOTE:
A Brave Lean World: Putting Lean into Practice
Your organization is under pressure to improve. But how? Rather than looking at comparable organizations and emulating them, Lean methodology focuses on your current processes to identify opportunities for improvement.

This session will review Lean principles, focusing on the typical wastes that can be found in every process. We’ll discuss how to build critical thinking and a Lean capability with your staff to systematically seek out and eliminate wastes in your processes.

This session offers real-world examples, as well as the underlying concepts of a Lean management system, providing a foundation for those beginning their Lean journey or an enlightening refresher for administrators planning to extend their gains.

Lewis Lefteroff, MSIE
Senior Consultant, ValuMetrix^® Services, Ortho Clinical Diagnostics
Lean Tool Master and Six Sigma Black Belt

 

Video: “Introduction to Continuous Improvement & Lean Principles”
This video highlights waste in a process in the before condition (pre-Lean) and the target condition (post-Lean). It helps you to see with new eyes and to identify with the process of continuous improvement.

 

Lean Improves Patient Care
Case Study: Methodist University Hospital, Memphis, Tennessee

When the OR at Methodist was faced with the challenge of both improving the quality of patient care outcomes, and improving efficiency and productivity, Lean methodologies were identified as the right tools for the job. Dr. Fleming will share how they got started with Lean in the OR and the astounding results achieved, including increased staff and physician satisfaction, annual inventory savings of $250,000 and faster turnaround times.

Martin D. Fleming, M.D., FACS
Medical Director, OR, Surgical Oncologist
Methodist University Hospital

 

A Taste of Lean
Hands-on exercise, explores the Lean principles of workflow, standard work, cross-training, and design excellence.

 

Lean at Work Case Studies

Lean at Work—Achieving Excellence
Case Study: Kingston General Hospital, Kingston, Ontario, Canada

Faced with consistent pressure to increase their capacity, Kingston General Hospital (KGH) uses Lean to gain efficiency and reduce costs while improving patient care. Mr. Wallis will review how Lean got started in the lab, and is spreading throughout the organization. He will share details from their Lean initiative in the Central Processing and Supply Department including results achieved, lessons learned and what KGH is doing to maintain the gains.

Derek Wallis
Central Processing and Supply Supervisor
Kingston General Hospital

The Lean Journey — Transforming Operations, Ensuring Quality
Case Study: Mississippi Baptist Medical Center, Jackson, Mississippi

Mississippi Baptist Medical Center has been awarded the Gold Seal of Approval™ by the Joint Commission. It has also achieved Disease-Specific Care Certification from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in the areas of cancer services, acute coronary syndrome and outpatient diabetes care. Dr. Berry and Mr. Poole will discuss how they have been applying Lean principles to perioperative services as part of the hospital’s Lean journey. They will review the results achieved to date, including significant improvements achieved in room turnaround times, on time starts, materials costs, space utilization and capacity.

Kempf Poole, FACHE
Executive Director, Ancillary Services
Mississippi Baptist Medical Center

Scott Berry, M.D.
General Surgeon
Mississippi Baptist Medical Center

 

Break

 

Panel Question & Answer
An opportunity to raise questions and benefit from the perspective of our featured speakers and Lean expert, Lewis Lefteroff.

 

6:00 - 7:30
Networking Reception

 

Workshops
June 3, 2010
8 am to 4 pm (choose one)

Managing in a Lean Environment: How managers can help sustain the gains

What happens after the success of your initial project? The next step is to establish a solid foundation for continued improvement. Learn proven techniques for sustaining and extending your gains:

• The application of Lean in various healthcare settings
  
• Standard work and how it is used to manage operations
  
• Typical elements of leader standard work
  
• Key concepts of “visual management” and why it is important
  
• Critical performance measures for continuous improvement
  
• Commonplace challenges of managing a Lean operation
  
  

Upon completion, you will be able to:

• Explain how Lean fundamentals apply to your environment
  
• Effectively use standard work and visual management techniques developed during the initial Lean project
  
• Develop leadership standard work
  
• Anticipate and avoid common organizational pitfalls
  
  

Lewis Lefteroff, MSIE
Lean Tool Master Six Sigma Black Belt Senior Consultant
ValuMetrix® Services

 

The Change Integration Process: How to enlist organizational support for process improvement

Many staff members are entirely in favor of process improvement…until it affects their routine and way of working. This one-day workshop focuses on the key methods and tools for leading change. Using real-life case studies, this course outlines concrete steps you can take to involve your people and enlist their support for process improvement.

Each attendee is asked to bring and discuss a current change issue facing his or her organization. During the workshop, participants will apply the techniques and tools of the change integration process to create a change management road map and action plan.

Susan South has over 35 years of experience working in healthcare. She is a Certified Six Sigma Black Belt, a Lean Implementation Specialist, and a Johnson & Johnson Certified Change Integration Process Trainer. Ms. South holds a Master of Arts degree in Organizational Management. She has presented over 500 programs all over the world, including topics on competitive positioning, change integration, and Lean Six Sigma. Susan has received multiple awards for her work with change management and process improvement. Besides her family, her passion is sharing the power of Lean Six Sigma to transform healthcare and reduce process error potential.

Susan South M.A.O.M., MT(ASCP)SBB
Six Sigma Black Belt
Senior Consultant
ValuMetrix® Services