Tuesday, March 29, 2011
8 am to 5 pm

 

7:30 am
REGISTRATION AND BREAKFAST

 

KEYNOTE:
Transforming Healthcare Delivery with Lean
Whatever uncertainties surround healthcare reform, radical change is going to be needed for providers not just to survive but thrive in the new environment. Lean is a proven strategy for hospitals looking to transform how they deliver care.

Drawing on his extensive experience of helping hospital leadership apply process excellence, Mr. Lefteroff will demonstrate the profound effect Lean can have across an organization. He will review the dramatic improvements Lean achieves in operational and financial performance, as well as its impact on staff, physician, and patient satisfaction. He will also discuss the critical role of leadership in establishing a culture of continuous improvement and ensuring the successful implementation of Lean for long-term success.

Lewis Lefteroff, MSIE
Senior Consultant, ValuMetrix^® Services, Ortho Clinical Diagnostics
Lean Tool Master and Six Sigma Black Belt

 

PEER-TO-PEER PRESENTATIONS: Putting Lean into Practice

Our Lean Journey — An Administrator’s Perspective

The Joint Commission has awarded the Gold Seal of Approval™ to Mississippi Baptist Medical Center. It has also achieved Disease-Specific Care Certification from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in the areas of cancer services, acute coronary syndrome and outpatient diabetes care.

In 2008, Baptist Medical Center set its entire organization on a Lean path. Starting in the Pharmacy Department, continuing to Admissions, and then to General Surgery, Lean methodology has yielded over $700k in annual savings. It has also sparked a new culture of continuous improvement. Ms. Amis will share highlights of the Lean journey from an administrator’s perspective including motivations for implementing Lean, ROI and the role of leadership in promoting and maintaining a culture of continuous improvement.

Tammy Amis
Director of Quality and Performance Improvement
Mississippi Baptist Medical Center

 

Engaging Physicians in the Lean Journey:
Transforming Operations, Ensuring Quality in Surgical Services

Dr. Berry and Mr. Poole will discuss how they have been applying Lean principles to perioperative services as part of the hospital’s Lean journey. They will review the results achieved to date, including significant improvements achieved in room turnaround times, on time starts, materials costs, space utilization and capacity.

Scott Berry, M.D.
General Surgeon
Mississippi Baptist Medical Center

J. Kempf Poole, RN, FACHE
Vice President, Ancillary & Support Services Administration
Mississippi Baptist Health System

 

NETWORKING LUNCH

 

WORKSHOP A:
Transforming Organizational Culture

Corporate culture is the personality of an organization. It guides how employees think, act, and feel. During this workshop you will:

• Review the characteristics of organizations that
  have a culture of continuous improvement
• Analyze your organization’s current culture
• Identify the necessary leadership skills to influence cultural change
• Review obstacles and critical success factors
• Establish an action plan for your organization
  

 

HOSPITAL TOUR: Lean OR and Pharmacy
You can see the results for yourself when Mississippi Baptist Medical Center opens their doors for a tour of their Lean OR and Pharmacy department.

 

6:00 - 7:10
NETWORKING RECEPTION

 

Wednesday, March 30, 2011
8 am to 3:30 pm

 

WORKSHOP B:
Lean Maturity Model: Roadmap and Assessment Tool

A Lean journey proceeds through several distinct levels, beginning with Stabilization and proceeding through Standardization, which empowers your organization with an integrated and sustainable improvement model. As employees develop a deeper understanding of Lean philosophies and practices, your organization can deploy new methodologies to achieve its next level of continuous improvement.

In this session, you will learn about a Lean Maturity Model and how to assess your current level on the maturity continuum. This model will serve as a roadmap that will propel your organization forward toward operational excellence.

 

WORKSHOP C:
A3 — Problem-Solving Tool

There are many tools available for Lean Managers to use to improve a process. But oftentimes it is difficult to select the appropriate one because the issue is not clearly defined. This leaves managers asking, “What tool is the most appropriate? How do I communicate the need for this process change?”

This interactive workshop addresses these questions and teaches the participant how to fully utilize A3 in their Lean journey. Participants should come prepared to discuss a specific process issue they are trying to solve. Specific workshop objectives are:

• Understand the role of A3 in the Lean journey
• Understand the different applications of A3 in an organization
• Complete an A3 Report

 

WORKSHOP D:
5S — Your First Steps to Recovering Space and Eliminating Waste

Disorganization and clutter are major impediments to a smooth process flow. 5S (Sort, Set in Order, Shine, Standardize, and Sustain) is a simple but highly effective Lean tool for creating a visual work environment that leads to better workplace organization, more efficient use of space, and general cleanliness. Unfortunately, many organizations apply the first three “S’s” only, ignoring the importance of Standardize and Sustain. As a result, they fail to achieve the full benefits of this tool. This workshop will review the importance of each “S” and provide strategies for implementing all five components for optimal results.