KEYNOTE SPEAKER:
Dan Littlefield, RPh, MBA
Senior Consultant
ValuMetrix® Services
Ortho Clinical Diagnostics

Dan has over significant healthcare experience in retail pharmacy, hospital pharmacy, OR and laboratory. He spent 20 years in operations management in a nuclear pharmacy.

His Lean Master certification is from Cardinal Health. Prior to joining ValuMetrix® Services he was Director of Operational Excellence in charge of the Lean Project Portfolio for a Nuclear Pharmacy Services business unit. Dan has lead and/or supported over 30 Lean projects involving both operational and transactional processes that returned over $3M in savings and improvements.

Dr. Littlefield is certified to teach Kaizen (continuous improvement). He earned a BS in Pharmacy from Purdue University and an MBA from the University of Pittsburgh.

Cynthia Holland
Vice President Ancillary Services
Arkansas Children’s Hospital

Cynthia Holland, CHE, MHSA, MT(ASCP), is the Vice President of Ancillary Services at Arkansas Children's Hospital in Little Rock, Arkansas.  Cindy started at ACH in 1990 as the Administrative Director of Laboratories.  Based upon her effective, cost efficient management of the laboratory she was chosen by the CEO in February of 1994 to serve as an internal consultant to lead Arkansas Children's Hospital's reengineering initiatives.  She served as the Administrative Director of the Laboratories and the Emergency Department until 1998 when she was promoted to Vice President of Ancillary Services to include Laboratory, Pharmacy, Radiology, Health Information Management, Clinical Engineering, and Administrative Support. 

Her Master of Health Services Administration degree was received from the University of Arkansas at Little Rock.  Cindy is an active member of the American College of Healthcare Executives and the Arkansas Health Executives Forum.  She has been active in the Clinical Laboratory Management Association on the local and national level since 1990 in many roles including serving on the Board for three years. 
 

Doug Johnson
Lean/Six Sigma Black Belt
Process Excellence Specialist
Presbyterian Healthcare Services

Mr. Johnson has 16 years of experience in information resource management and data analysis in medical quality management, information quality, nursing care, software development, health insurance, decision support, data warehousing and data modeling.  Mr. Johnson possesses outstanding analytical and interpretive skills and is able to turn data into information through analysis, summarization and presentation of information in concise, meaningful reports to meet customer needs.  He is skilled in root cause analysis of defective processes leading to poor quality information and in identifying effective process improvements to prevent defects.  In addition, Mr. Johnson possesses programming skills in SAS, SQL, PL/SQL and Visual Basic.

Prior to joining the Quality Institute Mr. Johnson was a System’s Analyst and a member of the Enterprise Data Warehouse.  Mr. Johnson was responsible for information quality, the development of data warehouse software and solutions to support business processes for provider profiling, benchmarking, case mix adjustment, analysis, data modeling and data architecture.  Prior to that he was Senior Manager with a Healthcare Extranet firm where he managed a state-wide extranet, utilizing skills in application development, maintenance, project scope and design, while working with customers to develop creative solutions to business problems and inefficiencies in the healthcare industry.  Before that he was a Clinical Data Analyst for a Managed Care Organization bridging the gap between clinical and information technology in an effort to guide decision-makers the ability to improve the health their patients.

Tom McLaren, RN, BSN, MBA
Director Surgical Services
Florida Hospital

Tom McLaren is a native of Scotland who emigrated to the United States in 1965.

In 1967 Tom enlisted in the United States Navy where he rapidly moved up in the enlisted ranks. In 1971 Tom was selected in the Navy Enlisted Nursing Education Program (NENEP) where he attended Florida State University and obtained his BSN in 1975. In 1976 Tom was selected to attend the OR Training program to become an Operating Room Nurse. Tom continually moved up in the officer ranks and was assigned to various hospitals including Naval Hospital Bethesda, MD, San Diego Naval Hospital, CA in progressive leadership capacities. Tom retired as a Lieutenant Commander in 1990. Tom became the Surgical Director at Baptist Hospital in Pensacola Florida then opened a new hospital and Surgical department for Kaiser Permanente in El Centro California. Tom took a brief hiatus to become a project manager for the West Coast for Surgical Information Systems, then returned to his roots as Surgical Director at Tallahassee Memorial Healthcare in Tallahassee Florida where he was directly responsible for growing surgical volume 50% and aided the facility in obtaining a 4% profit margin during his 5 years there. Tom is now the Director of Surgical Services for Florida Hospital Orlando, the flagship hospital in the Adventist Health care system.

Tom has been a proponent of efficiency in the OR all his career and is bringing his expertise to a large hospital system.

Patricia Price, RN, BSN, MSN
Director of Emergency Services
Critical Transition Unit
Florida Hospital

Trish has 12 years of Emergency Services experience as a bedside nurse and Assistant Nurse Manager.  She was appointed to the position of Director of Nursing for the Florida Hospital Orlando campus four years ago and continues in that position.   Trish has extensive experience as both a member and leader of the Lean design team and implementation from 2004 to the present.  Trish manages operations of the only Emergency Department within Florida Hospital whose structure and design is specific to Lean concepts and processes.  The phrase “One Team One Mission” drives Trish to work closely with the Emergency Department physicians, ancillary departments, staff and community EMS to make Lean at the Orlando campus be a leader in what Lean should be.

R. Rodney Momcilovic MT, B.S., M.B.A.
Consultant
ValuMetrix® Services

With a history of more than 30 years of direct clinical laboratory and hospital experience, Rodney contributes insights from both the ground level to the management level. He believes that implementing the process excellence throughout the healthcare system will benefit the patient’s experience and positively impact the total work environment. Rodney is a strong believer in the importance of “Go Gemba.” He explains, “Go to the place where work is done…watch, listen, gather data and ask questions. Then do what it takes to make things better!”

With a Bachelor Science in Biology and an MBA in Finance and Health Services Administration, Rodney has worked in public, private, corporate and government sectors, running organizations of all sizes. During the past 13 years he has provided direct oversight in management positions in the areas of quality improvement and performance.

He has served as a CAP-trained inspector and played significant roles in TJC, AABB and FDA regulatory and accreditation preparation inspection processes.

Rodney’s expertise has also been put to use as an active material and resource panelist for Advance for Medical Laboratory Professionals as well as an Editorial Advisory Board member for CLMA.